Privacy policy

Last updated: 18 September 2026

Bug Poop is a trading brand operated by OKO PROTEIN LTD, company number 14253529. This policy explains how we handle personal information when you use this website or contact us.

Controller and contact

OKO PROTEIN LTD is the data controller. Registered office: 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE. For privacy enquiries or to exercise your rights, use our contact form or telephone 07485 749454.

Information we handle

We may handle contact details, delivery details, account information, communications, and technical information such as IP address, browser, device, cookies and site usage.

Why we use information

We use personal information to provide our services, respond to enquiries, arrange delivery, maintain security, prevent fraud, improve the website, keep required business records, and meet legal obligations. Where required, we ask for consent before using information for non-essential cookies or marketing.

Sharing information

Our store is powered by Shopify. We may share information with Shopify and service providers that help us operate the website, deliver goods, provide technology, analytics or customer support, and with authorities where required by law.

International transfers

Some providers may process information outside the United Kingdom. Where required, we use recognised legal safeguards for international transfers.

Retention

We keep personal information only for as long as reasonably necessary for the purposes described above and to meet legal, tax and record-keeping obligations.

Your rights

Subject to applicable law, you may request access, correction, deletion, restriction, portability or object to certain uses of your personal information. Where we rely on consent, you may withdraw it at any time. Use our contact form to make a request. We may need to verify your identity.

Cookies

We and Shopify use cookies and similar technologies to operate and secure the site, remember preferences and understand site usage. Where required, you can manage non-essential cookie choices through the privacy controls provided on the site.

Security

We use reasonable measures to protect personal information, although no internet service can be guaranteed completely secure. Please do not send sensitive financial information through the contact form.